Customer Satisfaction Survey

We need your feedback to ensure that we are providing the best service possible.
Please take a moment to answer the following questions.

What do you typically visit CSS for?
Purchases - Equipment Coatings Sundries   Service Rental

If Purchases, were you satisfied with the quality of product or equipment? Very satisfied Satisfied Not satisfied
Did you receive return phone calls Yes No
Were you satisfied with CSS' product knowledge? Very satisfied Satisfied Not satisfied

If Service, was your equipment repaired in the amount of time promised? Yes No
Were your equipment repairs diagnosed in a timely manner? Yes No
Were you satisfied with the repairs? Yes No
Were you satisfied with the communication from CSS regarding your equipment repairs? Yes No

If Rental, was the equipment available when promised? Yes No
Did you receive sufficient instructions on how to operate the equipment? Yes No
Did you experience any problems with the equipment on site? Yes No
   If yes, were you satisfied with the response from CSS? Yes No

Have you ever requested a special order product? Yes No
   If so, did CSS order that product for you? Yes No
   If no, what reason was given?
Did you receive the product when promised? Yes No
Did a representative return your phone calls in a timely manner? Yes No

Has a sales representative from CSS contacted you by phone or in person to make sure your needs are being met? Yes No

Additional Comments:


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